Grieveance Redressal
- Complaint Submission: Establishing clear channels for individuals to submit their grievances. This could include complaint boxes, email addresses, dedicated helplines, or online forms.
- Complaint Registration: Ensuring that all grievances are registered and assigned a unique identification number for tracking and follow-up purposes.
- Timely Response: A prompt acknowledgment of the complaint to let the individual know that their concern has been received and is being addressed.
- Investigation and Analysis: Conducting a thorough and impartial investigation to understand the nature and extent of the grievance..